Política de reembolso

JOMAR WHOLESALE REFUND POLICY

Effective 7/19/21


Nothing makes us happier than seeing customers who make money off their purchases from Jomar. We promise to do our very best to deliver an amazing experience sourcing with us! If you’ve had a different experience than that of which we have promised, rest assured we will work hard to make right any hiccups.

Here are some things you should know.

All international sales excluding Canada are final sale without exception. 

Jomar Merch is final sale in all categories. 


FLAWED ITEMS


All items are quality checked by our warehouse team prior to shipment but due to most of our packs being Second Hand/Preloved you should expect to receive some flaws and worn garments. For all Shoes, Accessories and Bag packs please refer to their individual listings for a list of expected flaws/defects. A lot of items (including NWT packs) will need a bit of caring and fixing. This policy applies to all packs sold, including custom orders.

Please expect to find flaws such as:


  • Missing/loose buttons
  • Washable/minor stains
  • Small holes and sewable rips 
  • Snags and piling 
  • Deodorant/makeup smudges 
  • Wrinkles
  • Undone hems

Please note some packs advertise a 15% flaw rate (found in the listings description). We do not offer compensation for flaws found within this percentage. Be advised that the 15% flaw rate does not include flaws that are expected as listed above.


We encourage our customers to check orders as soon as they arrive in case there are flaws/defects that surpass the list provided above. If damages/flaws are found that are not disclosed in the listings description please contact us within 10 business days of delivery. Proof of damages/flaws (images/video are encouraged) will be required in order to be offered refunds in the form of store credit.


All pallets and packs listed as Flatlined, Misfits, Damaged, Flawed, Passes, etc are FINAL SALE. There will be no exceptions! 


MISCOUNTS


Our Fulfillment Team is led by a wonderful group of human beings that are subject to error. If you have received an incomplete order, please contact us within 10 business days of delivery. We do not offer to ship out missing items. 


Pallet quantities are advertised in the listings description. If there is a discrepancy with the amount of items you have received in your pallet, please contact us within 30 calendar days of delivery.


REFUNDS & RETURNS


Unfortunately due to different and many causes, our current turnaround period is 28 business days for most packs (unless stated otherwise in the listing). We do not accept cancellation requests within this advertised timeframe. All customers have up to 24 hours to cancel an order from the time of purchase. 


Refunds/returns will not be offered due to complaints about brands, styles, seasons, and sizes unless they contradict the listings description. We do not offer any compensation for complaints regarding odors/smells as this is subjective to each individual. 


If customers are offered to return a package for a refund, a prepaid shipping label will be emailed to the email address on file. Prepaid return labels must be scanned by your local UPS Drop-Off location within 10 business days after we have emailed it or it will be voided. Once we have received your return, a 5% restocking fee will be applied (deducted from refund or store credit).


All returns will be inspected within 5-7 business days. Jomar Wholesale is subject to alter the refund method due to the reasons below: 


  • Pack was not returned in its entirety (not all items were in the package)
  • Reasons for return do not match content processed (dishonesty about flaws/damages)
  • Unauthorized returns (customer returned package without contacting Jomar Wholesale Customer Service first).

All refunds will be issued to the original method of payment. For all inquiries, please contact Jomar Wholesale Customer Care at info@jomarwholesale.com



Thank you for sourcing through Jomar Wholesale.